Thoughts & Insights
Exploring Customer Success, AI, leadership, and the art of building work that matters. From the trenches of B2B SaaS.
Default to AI or Die: Using AI to Understand Customers vs. Avoiding Them
At a Paris event with Clay and Dust, I realized we're automating away understanding before we've built it. The companies that win will use AI to hear customers better, not avoid them.
The Terry Fox Principle: What Keeps You Going When Motivation Runs Out
On cold, dark mornings when I don't want to run, I think about Terry Fox—who ran a marathon every day for 143 days on one leg. Here's what he taught me about showing up when it hurts.
Building Work That Matters: Lessons from the Notion Paris Pop-up
At the Notion Paris event, Matt Rouif and Ivan Zhao talked about filling our lives with projects that put a spark in our eyes. Here's what I learned about building things that matter.
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